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Dedicated Customer Service
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At ICS, we're the best at what we do not because we've been in business a long time and have experienced personnel--many private investigation agencies boast the same--but because to us, customer satisfaction is our first priority. This committment is what gives us the drive to go the extra mile in our investigations and constantly improve our skills. We don't want to meet your expectations... we want to exceed them.
As part of our comprehensive, dedicated customer service, here are some options provided for our clients who have a need to contact us about their case. |
Testimonials &
Compliments
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Many of our clients want to pass on the good word about their case results to everyone who needs our private investigation services . |
Case Updates/
Address Changes
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You may have a case update. We recommend you call ICS at (800) 828-9198, we remain available 24 hours a day and all holidays. All clients are assigned two representatives for each case they have open, a case analyst and a case manager. They remain on call to help you. You may also use our online form to pass on less urgent updates. |
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Case Reactivation
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In some circumstances you may have had to de-activate your case. Please speak with a case analysist as soon as possible. Call, or use our convenient online form. |
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Concerns
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Since 1967, we have never let a client concern go unresolved. All issues go directly to our President's desk, and are addressed in a timely manner. After an immediate review, your concern will be promptly addressed. Please use our form to ensure proper tracking and handling of your issue.
"We are here to solve problems for our clients, not create them."
--Michael D. Rabern, President
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Case Study Request
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Has ICS solved a case for you? Do you want a free and easy way to help others benefit from our dedication to clients? Use this mechanism to confidentially use your case story to help other people, easily, risk-free, all at no cost to you! |